Refund and Return Policy

This policy applies to all electrical and electronics products purchased through our online store.

  1. Return Eligibility (Based on Each Product)
    • Return eligibility depends on the specific productand return terms listed on its product page.
    • Some items may be non-returnable due to safety, installation, or packaging requirements.
  1. Acceptable Return Reasons

A return may be accepted if:

  • The product is defective, dead on arrival (DOA), or faulty
  • The wrong product was delivered
  • The product is not as described

The product must be:

  • In original packaging
  • With all accessories (manuals, cables, components)
  • Unused, unless it is defective
  1. Non-Returnable Items
  • Installed electrical components
  • Used electrical accessories
  • Opened consumable items
  • Custom-ordered or special-request items
  • Items specifically marked “non-returnable” on the product page
  1. Refunds

Refunds are issued after inspection:

  • Refund time: 5–14 business days
  • Issued to the original payment method
  • Shipping fees may be non-refundable (depending on product-specific policy)
  1. Exchanges

Exchanges are possible if the product is in stock.
If out of stock, a refund will be processed.

  1. Reporting a Problem

Customers must report product issues within:

  • 24–48 hoursfor damage or incorrect items
  • 7 daysfor defective products (unless warranty indicates otherwise)